01Who we are
Brixlite designs, builds and supports websites, AI receptionists, automation and business software for small and growing businesses in the United Kingdom.
For the personal information described here, Brixlite is the data controller. You can contact us about privacy at any time at info@brixlite.com.
02Information we collect
We only collect what we need to reply to you and deliver your project.
| Where | What we collect |
|---|---|
| Build request form | Your name, phone number, email, business type, the services you need, budget, timeline, optional address, notes, any image or PDF you attach (stored privately and only visible to our team) and a preferred time for a discovery call. |
| Order tracking | The BRX order ID you enter, so we can show the status of your request. |
| Email and calls | Anything you choose to tell us when you contact us directly. |
| Live demos | Details you type into a demo website or admin panel. These are sample businesses, so please don’t enter real personal information. |
| Your browser | Your cookie choice and language preference. See our Cookie Policy. |
We don’t ask for special category data (such as health information), and we don’t knowingly collect information from children.
03How we use it
- To reply to your enquiry, arrange a discovery call and prepare a plan and quote.
- To deliver, host and support a system you’ve asked us to build.
- To show you the progress of your order when you use the order tracker.
- To keep this website secure and working properly.
- To meet our legal, accounting and tax obligations.
04Our lawful basis
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on:
- Contract: taking steps you ask for before entering a contract, such as preparing a quote, and then delivering it.
- Legitimate interests: replying to enquiries, running and securing our website, and improving our services, where this doesn’t override your rights.
- Legal obligation: keeping financial records.
- Consent: for any optional cookies. You can withdraw consent at any time.
06International transfers
Where a provider stores information outside the UK, we make sure it is protected by an adequacy decision or appropriate safeguards, such as the UK International Data Transfer Agreement.
07How long we keep it
- Enquiries that don’t become projects: up to 2 years after our last contact.
- Client and project records: for the length of our relationship and up to 6 years afterwards, for accounting and legal reasons.
- Information stored in your browser stays there until you clear it.
08Your rights
You have the right to:
- access the personal information we hold about you;
- ask us to correct or complete it;
- ask us to delete it;
- object to, or ask us to restrict, how we use it;
- receive it in a portable format;
- withdraw consent where we rely on it.
To use any of these rights, email info@brixlite.com. We’ll reply within one month. If you’re unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
09Keeping it safe
We protect information with encrypted connections, access limited by role and regular backups. Read more on our Security page.
10Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If a change significantly affects you, we’ll tell you directly.